Terms of Service

Welcome to Andhra Kitchen. By visiting our café, placing an order in person, or using our website to browse our menu or place an online order, you agree to these Terms of Service. If you do not agree with any part of these terms, we kindly ask that you refrain from using our services.

We may update these terms from time to time to reflect changes in how we operate. Continued use of our services after an update means you accept the revised terms.

Andhra Kitchen offers dine-in, takeaway, and (where available) online ordering for traditional Andhra cuisine, including regional specialties, thalis, snacks, and beverages. Menu availability, preparation methods, and seating may vary by time of day and ingredient availability.

We aim to represent our dishes accurately, but recipes, spice levels, and presentation may vary slightly from batch to batch, as is natural with fresh, traditionally prepared food.

When you place an order through our website or a linked ordering platform, you confirm that the details provided (items, quantities, delivery/pickup information) are accurate. Orders are subject to acceptance and availability, and we will notify you promptly if an item cannot be fulfilled.

Order confirmations are sent for record-keeping purposes; please retain them for reference in case of a query.

All prices are listed in Indian Rupees (INR) and are inclusive or exclusive of applicable taxes as indicated on the menu or checkout page. Prices may change without prior notice to reflect ingredient and operating costs, though confirmed orders will be honoured at the price agreed at checkout.

We accept the payment methods displayed at checkout or at our counter. You are responsible for ensuring accurate payment details are provided.

Because food preparation begins shortly after an order is placed, cancellations may only be possible within a short window after ordering. Please contact us as soon as possible at [Phone Number] if you need to cancel or modify an order.

Refunds or replacements are considered on a case-by-case basis, particularly where an item was incorrect, missing, or not prepared to reasonable food-safety standards. Please reach out within a reasonable time of receiving your order so we can make it right.

Estimated pickup and delivery times are approximate and may be affected by order volume, traffic, or weather. If delivery is fulfilled through a third-party partner, that partner's own delivery terms may also apply.

Please ensure someone is available to receive the order at the provided address or arrives on time for pickup, as food quality is best enjoyed fresh.

Many of our dishes are prepared with groundnuts, dairy, gluten, and other common allergens typical of Andhra cuisine, and shared kitchen equipment means trace cross-contact is possible. Please inform our staff of any allergies or dietary restrictions before ordering.

While we take reasonable care, we cannot guarantee any dish is entirely free of a specific allergen. Guests with severe allergies should exercise their own judgment and consult staff directly.

We welcome every guest with warmth and expect the same respect in return. Abusive behaviour toward staff or other guests, property damage, or fraudulent orders may result in refusal of service.

We reserve the right to decline service where conduct puts the safety or comfort of our staff or guests at risk.

The Andhra Kitchen name, logo, recipes as presented, photography, and website content are the property of Andhra Kitchen unless otherwise credited. You may not reproduce, distribute, or commercially use this content without our written permission.

Please use our website only for lawful purposes — browsing our menu, learning about our café, or placing genuine orders. Attempting to disrupt the website, scrape content at scale, or interfere with its normal operation is not permitted.

We collect only the personal information needed to fulfil orders, respond to enquiries, or improve our service — such as your name, contact details, and order history. We do not sell your personal information to third parties.

For full details on how your data is collected, used, and protected, please refer to our separate Privacy Policy, or contact us at [Email Address].

Our website or ordering flow may link to or rely on third-party services, such as payment processors or delivery partners. We are not responsible for the content, policies, or practices of these third parties, and your use of them is subject to their own terms.

We work hard to serve safe, quality food and a reliable website experience, but Andhra Kitchen is not liable for indirect or incidental losses arising from delays, website interruptions, or circumstances beyond our reasonable control.

Nothing in these terms is intended to limit any rights you have under applicable consumer protection law.

We may revise these Terms of Service periodically to reflect changes in our services, offerings, or legal requirements. The updated version will be posted on this page with a revised effective date.